Humans are generally not meant to be alone. We all have an inherent need to have a partner, a companion - someone to communicate with, because we have the most advanced communication system called language, and what good would it be for us to have that ability if we're not supposed to use it?
Language, however, is just one powerful form of communication that is available to us, and communication can either bring two or more people together, drive them apart, save a life or end one. And whether you are in a firehouse, on the fireline, in your home or just hanging out with friends, communication is an important tool.
And in too many tragic cases, a lack of communication, or at least poor communication, has led to deaths and/or serious injuries on the fireground over the years. And when post-mortem reports are released about those fires, oftentimes communication winds up playing a role in causing the tragedy.
That's why it is important to review the three C's of effective communication on the fireground:
- Clear - the communication needs to include words, symbols or gestures that are easily understood by everyone who is receiving the communication.
- Concise - In emergency situations, time is of the essence, so using as few words or gestures as possible to get the message across is vital. Too many unnecessary words means time wasted and lives put at more risk.
- Complete - The best communication will not leave openings for follow-up questions as responses. Everything that is needed to be known - who, what, when, where and how - should be covered. The "why" can be answered later if needed in a de-briefing. Though if your crew is experienced, that "why" question for any communication won't need to be asked.
